Privacy Policy

This Privacy Policy explains how Elda Consulting Pty Ltd (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use the applications (the “Apps”).

We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide to Us

• Full name
• Email address
• Phone number
• Account login details
• Any information you submit through forms, messages, or support requests

1.2 Automatically Collected Information

• Device type, operating system, and version
• App usage data (screens visited, features used)
• IP address
• Crash logs and diagnostic data

1.3 Location Information (if applicable)

If you grant permission, we may collect precise or approximate location data to provide location-based features. You can disable location access at any time in your device settings.

2. How We Use Your Information

We use your personal information to:

• Provide and operate the Apps
• Create and manage user accounts
• Communicate with you (support, updates, notifications)
• Improve app functionality and user experience
• Comply with legal and regulatory obligations
• Prevent fraud, abuse, and security incidents

3. Legal Basis for Processing (POPIA)

We process personal information based on:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, where these do not override your rights

4. Sharing of Personal Information

We do not sell your personal information.

We may share information with:

• Service providers (e.g. hosting, analytics, authentication, notifications)
• Payment processors (if applicable)
• Law enforcement or regulators if required by law

All third parties are required to protect your information and use it only for authorised purposes.

5. Data Storage and Security

• Your data is stored securely using industry-standard safeguards
• We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access
• Data may be stored or processed outside South Africa, but only where adequate protection exists

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, accounting, or reporting requirements

When no longer required, data is securely deleted or anonymised.

7. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

8. Children’s Privacy

The Apps are not intended for children under 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorisation.

9. Third-Party Services and Links

The Apps may contain links to third-party services. We are not responsible for their privacy practices, and you should review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the Apps and updated with a new “Last updated” date.

11. Contact Us